​​Julie Shannon

​​Counselling and Psychotherapy

​UKCP Registered Clinical Psychotherapist

​​MA ADEP Dip Add Couns 

julie@julieshannonpsychotherapist.co.uk 
Tel: 07970 914960
UKCP Registration Number 2011163429

Privacy policy

The content of our sessions is kept private and confidential.  In line with my professional duty of care and the General Data Protection Regulation (2018), confidentiality will only be broken if there are concerns about your safety or the safety of another person.  In these circumstances and where possible, I will make every effort to discuss the process with you.  

In order to maintain best clinical practice, I undertake regular supervision with another qualified psychotherapist.  During these supervision sessions, any identifiable personal information is anonymised.  

I keep a basic computerised record containing essential information about you, including the following sensitive data:

Name 

Address/Email address

Date of Birth

Contact number

GP contact details

​Video conference/Skype ID if online therapy

Brief therapy notes identifying key themes of sessions

Letters, reports (with consent)

​Any information you provide on a web based enquiry form, including your email address

If you are referred by your health insurance provider, i will also collect personal data provided by that organisation which may include: 

Basic contact information,

Referral information

Your Health Insurance policy number

Authorisation for access to psychological therapy

I have a legitimate interest ​in using the personal data and sensitive personal data collected to provide psychological therapy.  

I may also ask for information on how you found the service for the purpose of my own marketing research only.

I will only store any contact information for the length of your therapy.  

I use the information I collect to:

Provide a service to you

Process payments

Send you communication about appointments or items of interest in relation to the work we are doing together.

You have the right to opt out of receiving this information at any time. 

I hold information about you and your therapy in confidence. This means that I will not normally share your personal information with anyone else. However, there are exceptions to this when there may be need for liaison with other parties:

If you are referred by your health insurance provider, or otherwise claiming through a health insurance policy to fund therapy, then I will share appointment schedules with that organisation for the purposes of invoicing. I may also share information with that organisation to provide treatment updates if required.

In cases where treatment has been instructed by a solicitor, relevant clinical information from therapy records will be shared with legal services as required and with your written consent.

In exceptional circumstances, I might need to share personal information with relevant authorities:

When there is need-to-know information for another health provider, such as your GP or Psychiatrist.
When disclosure is in the public interest, to prevent a miscarriage of justice or where there is a legal duty, for example a Court Order.
When the information concerns risk of harm to the client, or risk of harm to another adult or a child. I will discuss such a proposed disclosure with you where possible unless I believe that to do so could increase the level of risk to you or to someone else.

I will not share your personal information with third-parties for marketing purposes.

Personal information is minimised to phone and email communication. I will never use open or insecure Wi-Fi networks to send any personal data.

Should you choose to contact me using an email link, or my contact form, none of the data that you supply will be stored by this website or passed to/be processed by any of the third party data processors.

Should you choose not to consent to my using your contact details in any form submitted via other sources i.e. therapy directories then please contact me by phone or direct email.

Personal information is also stored on my computer. This information is password protected. Malware and antivirus protection is installed on all computing devices. Mobile devices are protected with a passcode and mobile security. 

You have a right to access the information I hold about you:

I will usually share this with you within 30 days of receiving a request.
There may be an administration fee for supplying the information to you and I may request further evidence from you to check your identity.
A copy of your personal information will usually be sent to you in a permanent form (a printed copy).
You have a right to get your personal information corrected if it is inaccurate.
If you think there has not been compliance with data protection laws, you have a right to lodge a complaint with the Information Commissioner’s Office.

The information contained in this website is for general information purposes only. Whilst every endeavour is made to keep the information up to date and correct, no representations or warranties of any kind are made, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event is liability accepted  for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Every effort is made to keep the website up and running smoothly. However,  no responsibility can be accepted for, and will not be liable for, the website being temporarily unavailable due to technical issues.